Privacy Policy

The controller of personal data collected via the website raphaeliscoiffure.be is:

TINA SRL Trade name: Raphaeli's Coiffure Company registration number (CBE): BE 0642.541.460 VAT number: BE 0642.541.460 Registered office: Rue Saint-Michel 25, 1000 Brussels Phone: 02 217 54 21 Email: info@raphaeliscoiffure.be Website: https://raphaeliscoiffure.be Represented by Parthena Frantjolas, managing director

Visitors and prospects — When you use the contact form available on the website, we collect the data you voluntarily provide to us, namely your name, email address and the content of your message. This data is necessary to process your request and provide you with a response.

In addition, browsing data is collected automatically during your visit, in particular through the analytics tools described in section 6 of this policy. This data includes your IP address, the type of browser used, pages visited and the duration of your visit.

Clients — In the context of the commercial relationship, we process the following information: first and last name, phone number, email address and history of services carried out at the salon. This data is necessary for the proper performance of the service contract.

Your personal data is processed for the following purposes:

• Pre-contractual communication: responding to your requests for information or quotes sent via the contact form.

• Performance of contract: managing the client relationship, ensuring the follow-up of appointments and services rendered.

• Legal obligation: retaining certain accounting documents in accordance with the legal obligations applicable in Belgium.

• Website optimisation: analysing visitor behaviour to improve the ergonomics and content of the website, based on analytical cookies with your consent.

• Safeguarding rights: retaining the necessary elements in the event of a potential dispute.

• Your consent (Art. 6.1.a GDPR): for analytical and advertising cookies placed during your browsing.

• Performance of a contract (Art. 6.1.b GDPR): for the management of appointments and services.

• Compliance with a legal obligation (Art. 6.1.c GDPR): for the retention of accounting and tax documents.

• Legitimate interest (Art. 6.1.f GDPR): for responding to your contact requests and ensuring the security of the website.

• Contact data (prospects): data submitted via the contact form is retained for a maximum period of one year from the last exchange, unless a commercial relationship follows.

• Client data: data related to a service is retained for ten years from the end of the contractual relationship, in order to deal with any potential claims.

• Accounting documents and invoices: seven years in accordance with Belgian tax legislation.

• Browsing data: depending on the settings of each tool, generally between thirteen and twenty-six months.

The website raphaeliscoiffure.be uses cookies and similar technologies. A cookie is a small text file placed on your device during your visit, which enables us to remember your preferences and analyse your browsing, among other things.

Strictly necessary cookies — These cookies are essential for the proper functioning of the website. They do not require your consent and cannot be disabled.

Analytical cookies, Google Tag Manager and Google Analytics — The website uses Google Tag Manager (identifier GTM-N4S7RKN), which enables the management and deployment of audience measurement tags. Via Google Tag Manager, anonymised data relating to your browsing is transmitted to Google Analytics. These tools allow us to understand how visitors use the website, which pages are most consulted, and to continuously improve the experience offered.

These cookies are only placed with your prior consent, which you can grant or refuse during your first visit via the banner provided for this purpose, or modify at any time from the cookie settings available at the bottom of the page.

Google LLC is based in the United States. The transfer of data to Google's servers is governed by the standard contractual clauses approved by the European Commission. For more information, please consult Google's privacy policy: https://policies.google.com/privacy.

Advertising cookies, Meta Pixel — The website integrates the Meta Pixel (Facebook), a tool provided by Meta Platforms Ireland Limited. This pixel allows the measurement of the effectiveness of advertising campaigns run on Facebook and Instagram, and may be used to show you advertisements tailored to your interests on these platforms.

These cookies are only placed with your consent. You can manage your advertising preferences directly from your Facebook or Instagram account settings. For more information, please consult Meta's privacy policy: https://www.facebook.com/policy.php.

Translation cookies, Weglot — The website uses Weglot to offer a Dutch-language version. Weglot may place functional cookies to remember the language you have selected. These cookies do not collect any personally identifiable data.

Online booking cookies, Planity — The online appointment booking functionality is provided by Planity, a third-party service provider specialising in agenda management for hair salons and beauty institutes. When you use this service, the data you enter (name, phone number, email address) is processed directly by Planity, as an independent data controller. We invite you to consult Planity's privacy policy for more information on how your data is processed in this context.

Managing your preferences — You can change your cookie preferences at any time by clicking on the 'Cookie Settings' link available at the bottom of each page of the website. You can also configure your browser to block or delete cookies, although some features of the website may then no longer be available.

Raphaeli's Coiffure does not sell or rent your personal data to third parties. However, your data may be shared with the following service providers, to the extent strictly necessary for the performance of their services:

• Hostinger International Ltd: website host, responsible for the security and availability of technical infrastructure.

• Google LLC: via Google Tag Manager and Google Analytics, for website audience analysis.

• Meta Platforms Ireland Limited: via the Meta Pixel, for measuring advertising campaigns.

• Planity: for managing online appointments.

• Weglot SAS: for the translation of the website into Dutch.

• Our accountant: for the processing of accounting and tax obligations.

These service providers act as data processors or independent data controllers and are subject to strict data protection obligations.

Some of our service providers (in particular Google LLC and Meta Platforms) are based in the United States. Data transfers to these countries are governed by the standard contractual clauses approved by the European Commission, in accordance with the requirements of the GDPR.

Raphaeli's Coiffure implements appropriate technical and organisational measures to protect your data against any unauthorised access, loss, destruction or disclosure. The website is hosted on secure servers and exchanges are encrypted via the HTTPS protocol.

In accordance with the General Data Protection Regulation (GDPR, EU Regulation 2016/679), you have the following rights regarding your personal data:

• Right of access: to obtain confirmation that data concerning you is being processed and to obtain a copy.

• Right of rectification: to request the correction of inaccurate or incomplete data.

• Right to erasure: to request the deletion of your data in the cases provided for by the GDPR.

• Right to restriction of processing: to request the temporary suspension of the processing of your data.

• Right to object: to object to the processing of your data for reasons relating to your particular situation.

• Right to data portability: to receive your data in a structured, machine-readable format.

• Right to withdraw consent: to withdraw your consent at any time for processing based on consent, without affecting the lawfulness of processing carried out before such withdrawal.

To exercise any of these rights, you may contact us by email at info@raphaeliscoiffure.be or by post to the registered office address. We will respond to your request within one month.

If you believe that the processing of your personal data does not comply with the GDPR, you have the right to lodge a complaint with the Data Protection Authority (APD/GBA):

Data Protection Authority Rue de la Presse 35, 1000 Brussels Tel.: +32 (0)2 274 48 00 Email: contact@apd-gba.be Website: https://www.dataprotectionauthority.be

The website raphaeliscoiffure.be is hosted by:

Hostinger International Ltd 61 Lordou Vironos Street, 6023 Larnaca, Cyprus Website: https://www.hostinger.com

This privacy policy is governed by Belgian law. In the event of a dispute relating to its interpretation or implementation, the courts of the judicial district of Brussels shall have sole jurisdiction, unless a contrary legal provision applies.

Raphaeli's Coiffure reserves the right to modify this privacy policy at any time, in particular to comply with changes in regulations. The version in force is the one published on the website at the date of your consultation. We invite you to consult it regularly.

For any question relating to this policy or the processing of your personal data, you may contact us:

• By email: info@raphaeliscoiffure.be

• By phone: 02 217 54 21

• By post: TINA SRL, Rue Saint-Michel 25, 1000 Brussels